Frequently Asked Questions
Everything you need to know about your William Wood experience.
What is the typical lead time for furniture delivery?
Most of our handcrafted pieces are delivered within 7-14 business days. For bespoke or larger items, our white-glove delivery team will contact you directly to schedule a specific arrival window.
Do you offer international shipping for home decor?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
What is your return policy for damaged or unsatisfactory items?
We offer a 30-day return policy. If your item arrives damaged or does not meet your expectations, please contact our support team with photos of the product to initiate a free replacement or full refund.
Are your wood products sustainably sourced?
Sustainability is at the core of William Wood. We exclusively use FSC-certified timber and reclaimed materials to ensure our furniture has a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for eligible purchases.
How should I care for my William Wood furniture?
To maintain the beauty of your pieces, we recommend dusting regularly with a soft, dry cloth and avoiding harsh chemical cleaners. Specific care guides for leather, wood, and marble are included with every purchase.